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Reaching your customers through FacebookWritten by: robingoel on August 31st, 2009 in Social Media, Web 2.0 |
First Newspapers, Radio then Television and now Social Media. This is the way Marketers are reaching their potential customers around the world and the coming ‘Era’ is of Online Advertising i.e. through Facebook, LinkedIn, Twitter etc.
More and more businesses are jumping into social media as the ROI of Inbound Marketing continues to show that online tools like Twitter and Facebook are an effective - and inexpensive - way to reach potential buyers.
What Is Facebook?
Facebook is a social media platform for connecting people with those around them – friends, family, co-workers,
or simply others with similar interests. Facebook started in 2004 as a closed community for college students (requiring users to sign up with a valid university email address) but has since expanded beyond that to high schools, corporations, regional networks, or any user across the world. Facebook allows users to connect and share information in a variety of ways. Facebook has over 250 million active users and that number continues to grow steadily. It is the third most trafficked website in the world (behind Google and Yahoo) and the most trafficked social media site in the world.
Business Goals for Using Facebook:
- Get found by people who are searching for your products or services
- Connect and engage with current and potential customers
- Create a community around your business
- Promote other content you create, including webinars, blog articles, or other resources
Tips for Reaching your Customers:
1. Manage Your Profile:
- Fill out your profile completely to earn trust.
- Establish a business account if you don’t already have one.
- Stay out of trouble by reading the Facebook rules regarding business accounts.
- Install appropriate applications to integrate feeds from your blog and other social media accounts into your Facebook profile.
- Create friends lists such as “Work,” “Family” and “Limited Profile” for better control over your profile privacy.
- Post a professional photo or business logo to reinforce your brand.
- Post your newsletter subscription information and archives somewhere in your profile.
2. Connect and share with others
- Obtain a Facebook URL so that people can find you easily.
- Add your Facebook URL to your email signature and any marketing collateral (business cards, etc.) so prospects can learn more about you.
- Post business updates on your wall. Focus on business activities, such as “Working on Product development strategy” etc.
- Share useful articles and links to presentation and valuable resources that interest customers to establish credibility.
- Combine Facebook with other social media tools like Twitter. For example, when someone asks question on Twitter, you can respond in detail in a blog post and link to it from Facebook.
- Upload your contacts from your email client to find more connections.
- Use Find Friends for suggestions of other people you may know to expand your network even further.
- Look for mutual contacts on your contacts’ friends’ lists.
- Find experts in your field and invite them as a guest blogger on your blog or speaker at your event.
- Market your products by posting discounts and package deals.
- Use Facebook Connect to add social networking features to your web site.
- Suggest Friends to clients and colleagues — by helping them, you establish trust.
- Buy Facebook ads to target your exact audience.
3. Use Network, Group and Fan Pages
- Start a group or fan page for product, brand or business. Unless you or your business is already a household name, a group is usually the better choice.
- Add basic information to the group or fan page such as links to company site, newsletter subscription information and newsletter archives.
- Post upcoming events including webinars, conferences and other programs where you or someone from your company will be present.
- Update your group or fan page on a regular basis with helpful information and answers to questions.
- Join network, industry and alumni groups related to your business.
- Use search to find groups and fan pages related to your business by industry, location and career.


He cites another example of the inventor of sliced bread. The person patented it, advertised it still it didn’t catch up for 15 years. Another bread manufacturer came along and packaged the sliced bread in the right manner and it appealed to the user. He rightly makes a point that there is no single rule for marketing. Advertising on SlideShare may work for a business and YouTube for another. It is important to understand the needs of the client and the client’s client. He is explaining that the way to go about it is to create a message and target it to the right set of consumers. He goes on to cite another example which triggers a lot of laughter - TataSky did an adult site, the moment anybody clicks on the site the questions like age and gender comes up which create the impression of the contents within. But the moment you click it it says ‘dude a paap hai’. The campaign sure has been done in a very witty manner which creates a huge recall value. He also cites the example of jagore.com and the ‘pappu pass ho gaya’ campaigns about which we all are well aware of. Both the campaigns and the were huge successes and the radio campaign ‘dot is hot’ was a runaway success as well. Jagore.com was a purely online site, and the message ‘chai peke jaago’ was very intelligently done. Kudos to the tata guys!
Mahesh says that he has worked with many media in his life. He says that one media does not necessarily kill another and that one should communicate with all the medias where consumers are listening. Interesting thought Mahesh! He then rightly points out that pace of change is increasing. He throws light upon the importance of integration of the media channels for advertising. He gives us the example of Coke which has a presence in over 20 countries and in all those 20 countries maybe there are 20 different media. Now, if there were specialized advertising agencies for each media and it would be very difficult for Coke to manage them. Rightly said Mahesh!
(1 votes, average: 4 out of 5)
Gayatri is now suggesting a very interesting exercise. She says suppose you have outsourced the whole thing and now you want to bring it in-house, then you should go about it in the following order




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